Terms of Service

1. Acceptance of these terms

These Terms of Service ("Terms") govern access to and use of the websites, applications, event pages, communications, and related services provided by Dispatch (collectively, the "Service"). By accessing or using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.

If you use the Service for an organization, you represent that you have authority to bind that organization to these Terms.

2. The Service

Dispatch provides event operations software that may include lead, quote, booking, staffing, payment-status, event-document, guest-flow, communication, and electronic-record functionality. Features may be added, modified, suspended, or discontinued as the Service develops.

Dispatch is a technology provider. Dispatch is not an event operator, caterer, venue, medical provider, attorney, payment processor, or insurer and does not supervise the underlying event or service.

3. Accounts, trials, billing, and acceptable use

You are responsible for accurate account information, safeguarding credentials, and all activity under your account. You must promptly notify us of suspected unauthorized use.

Eligible new customers may receive one 30-day Starter trial per business. The trial begins when the workspace is created, does not require a credit card, and may be limited or suspended when the trial ends unless a paid subscription is started. Trial eligibility and features may change, and abuse of trial access may result in suspension.

Paid plans are billed in advance at the price and interval presented during checkout. Subscriptions renew until canceled. You may cancel through the available billing controls, and cancellation ordinarily takes effect at the end of the current paid period. Except where required by law or stated otherwise in writing, fees already paid are nonrefundable. Payment processing, carrier, and other third-party usage fees may be separate from the Dispatch subscription.

You may not use the Service to violate law; infringe rights; send deceptive, unlawful, or unsolicited communications; introduce malicious code; interfere with security; attempt unauthorized access; scrape or reverse engineer protected portions of the Service; or upload content you lack authority to use.

4. Event communications

Transactional email may be sent when a participant signs up, accepts a waiver, or requests a document copy. Event-specific SMS is sent only after the recipient provides the consent described at signup.

Recipients are responsible for providing a mobile number they control. Event operators are responsible for honoring communication preferences and using the Service only for the disclosed purpose. Dispatch EventOps SMS is not used for marketing or recurring promotional messages.

5. Electronic signatures and records

The Service may let participants review documents, type a name as an electronic signature, accept terms, and receive a copy of a signed record. By using those functions, a participant consents to electronic records and signatures and represents that the information and signature supplied are accurate and authorized.

Event operators are responsible for choosing appropriate waiver language, determining whether electronic signatures are suitable for their use, retaining records for required periods, and obtaining legal advice when needed. Dispatch does not provide legal advice and does not guarantee that a form or signature satisfies requirements for a particular activity or jurisdiction.

6. Event operator responsibilities

Event operators control their event offerings and are responsible for:

• The safety, legality, quality, and delivery of their services.
• Client, guest, staff, venue, and vendor relationships.
• Pricing, taxes, permits, insurance, refunds, and payment obligations.
• Accurate event information, appropriate consent, and legally sufficient forms and notices.
• Configuring access permissions and protecting information available to their users.

7. Content and intellectual property

You retain ownership of information and materials you submit to the Service. You grant Dispatch a limited license to host, process, reproduce, and transmit that content as needed to provide and secure the Service.

Dispatch and its licensors own the Service, software, design, trademarks, and related intellectual property. These Terms provide a right to use the Service; they do not transfer ownership.

8. Availability and changes

We work to provide a reliable Service but do not guarantee uninterrupted or error-free operation. Maintenance, provider outages, carrier delays, internet conditions, and events outside our control may affect availability. You are responsible for maintaining reasonable backup and day-of contingency procedures.

9. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." DISPATCH DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. DISPATCH DOES NOT WARRANT ANY PARTICULAR BUSINESS, LEGAL, SAFETY, DELIVERY, OR EVENT OUTCOME.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DISPATCH WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION ARISING FROM THE SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DISPATCH'S TOTAL LIABILITY FOR CLAIMS ARISING OUT OF THE SERVICE WILL NOT EXCEED THE GREATER OF THE AMOUNT PAID TO DISPATCH FOR THE SERVICE DURING THE THREE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR ONE HUNDRED U.S. DOLLARS.

Some jurisdictions do not allow certain exclusions, so portions of these limitations may not apply.

11. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate access when reasonably necessary to protect the Service, comply with law, address nonpayment, or respond to a material violation of these Terms. Provisions that by their nature should survive termination will survive.

12. General terms

These Terms and the Privacy Policy are the agreement between you and Dispatch concerning the Service unless a separate written agreement applies. If a provision is unenforceable, the remaining provisions remain effective. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; Dispatch may assign them in connection with a reorganization, financing, or transfer of the Service.

These Terms are governed by applicable United States law and the law of the state in which Dispatch is principally located, without regard to conflict-of-law rules.

13. Changes to these terms

We may update these Terms as the Service changes. We will post the revised Terms and update the effective date. Continued use after revised Terms take effect constitutes acceptance.

14. Contact us

Questions about these Terms may be sent to matt@dispatcheventops.com.

Dispatch
United States